Most of us spend at least a third of our adult lives in a working environment interacting with colleagues. Many times, close-knit friendships are developed over the years. You move from the professional to the personal world. You ask about kid soccer games and vent about personal struggles. It's as natural as breathing. Being a part of a team just brings people together as they fight through work obstacles and overcome challenges together.
And this works, as long as your career paths don’t drastically change responsibilities and roles. Many of my best friends that I continue to keep in touch with over the years originally started out as colleagues. However, if you suddenly find yourself in a position of authority over your friends, how do you handle this? After all, the person you goofed around with last week, knows all of your deepest secrets, and has seen you in embarrassing situations... now suddenly reports to you.
If you are leading a team, you have to be conscience of how you conduct yourself with your employees. No matter how hard you try, the rules of friendship don’t always apply when it comes to managing people. There is a balance.
Many newly-minted leaders, when they find themselves in this awkward position, go to two opposite extremes. They either try to completely alienate themselves from their friends and avoid all personal connection, or they continue the friendship as if nothing has happened. Neither approach is correct. Those who let the power go to their heads and act superior to the people who were once on their same level will lose the respect and love of their teammates. After all, you can't just stop being friends with those closest to you because you had a successful career move.
On the flip side, those who don’t develop some managerial distance will be faced with a team that doesn’t respect them. After all, why should you hold them accountable when you were just over at their house last week to watch the big game and had some of their famous loaded nachos? They could get away with almost anything, and you would never fire them. Because, really, friends don't fire each other. Can you see how this type of thinking would compromise your authority?
So, how can you still keep your friendships will also being the driving force to improve your team and productivity? You have to find the sweet spot between the two extremes, and this comes with honesty, consistent evaluation, and openness.
Why You Can't Be Best Buds
Here’s why you can’t just continue being friends without acknowledging the relationship change of a promotion to management.
- If you are leading a team, you will create the perception of favoritism with your closer friends. As a manager, you cannot let people think that you are just helping out a buddy, and that they have no chance at advancement or growth opportunities. You should not have to be a part of a “club” to grow in your career. Make sure your entire team knows that you will award career benefits to the most deserving employee, not the person who shares your history.
- If you have an emotional connection to an employee, you will have a hard time setting those feelings aside when necessary. Your friendship shouldn’t influence your decisions about raises, layoffs, and assignments. If they do, be prepared for possible lawsuits or employee turnover in your future when those who aren’t in the friendship circle get tired of being overlooked.
- If you are good friends with someone that you manage, you will probably let them get away with more and be softer on them then the rest of your team. Your other employees will notice this, and resentments could build up quickly.
- You both may have unrealistic expectations of what should be done out of friendship that is inappropriate for the working relationship. As a manager, part of your job is to evaluate your employees. This isn’t always a welcomed interaction among friends. For example, your friend may feel that you would never discipline them professionally for their misconducts, because friends just wouldn’t do that.
- Discrimination lawsuits do happen. If you have shown favoritism to your friends over more-deserving employees, and the prosecutor can prove this, then you have opened yourself and your company up to legal troubles.
What Friendship Qualities Can You Keep?
Now, before we throw the baby out with the bathwater, there are many characteristics of friendship that are also vital to a good manager / employee relationship.
- You want what is best for them. Most friends want success for each other. This is vital for managing your team well. You should want the best for everyone you mentor and grow in your company.
- You have empathy for them. If they are going through a tough time, you care, listen, are willing to help, and can give them sound advice. A promotion shouldn't make you cold and apathetic to your teammates, it should bring to light the fact that you have even more resources to help them personally if they are going through a tough time. As Uncle Ben from Spiderman says, "With great power comes great responsibility."
- Honesty. Successful friendship are built on this cornerstone. Most successful business relationships are founded on this principle as well. A good friend speaks the truth, even if it isn’t popular or easy to hear; because they care more about the person’s well being than their own comfort. Managers must utilize honest, open communication in their own interaction with their employees.
- Trust. Good friends trust each other. Good employer and employee relationships are also built on trust.
Walking the Line
So, clear as mud? Honestly, the best policy is to avoid making your employees your best friends. However, if you were already close friends, and that new promotion is making things awkward, here are a few steps you can take to keep your friends without sabotaging your career.
- If possible, try not to directly manage them. If this cannot be avoided, take them to coffee and set some boundaries. Explain that you need to avoid the appearance of favoritism among your team, and help them understand why discrimination lawsuits could arise from this. Most good friends will understand this dilemma. However, explain that you will also not penalize them for being your friend by taking away advancement opportunities to avoid appearing biased. Tell them that you will have to set their friendship aside when making these decisions, and will just give the promotion or next big job to the most qualified person.
- If you have trouble keeping your emotions out of your managerial decisions, you can ask an unbiased party to make the final call. It's o.k. to admit when you are emotionally compromised. It's much better to allow someone else to make these decisions so that you can be fair to your entire team.
- Try to keep your work interactions professional. Don’t let others see any specific familiarity that they do not enjoy. When you do things as friends outside of work, don’t discuss work. Try to keep these two things separate. Your employee friend is not the correct person to vent to about your company or talk to about the stress you are under from your job.
- Avoid crazy parties together or posting your fun friendship activities on social media where other teammates could see them. This makes you seem unprofessional, and reminds them that they do not enjoy the same access to you as others.
- Realize that if it is openly known that you are best friends with an employee, you may be deprived of some promotions. Managers have access to confidential information about business direction and personnel files. If it is well known that you grab a few beers with one of your employees after work, there will be some concern that you will divulge confidential information to someone without the company clearance. In today's competitive workplace, that may be it all it takes to give that next advancement to someone else.
- If your team does go out to celebrate, don’t be the last one to leave. You can go to show support and have fun with your co-workers. However, you shouldn’t lose all professionalism by getting too comfortable. Remember, it’s o.k. to have fun, but you should never forget that you set the example for your team. It's also o.k. to cut out early to give them time to decompress without management's eyes on them.
Walking the tightrope between the professional and personal is a tough balancing act. While you should always be seen as a coach, mentor, and cheerleader for your team, avoid deeper personal friendships if possible. However, don’t forget to let your employees know that like a friend, you still want the very best for them, care about them, will be honest with them, trust them, and want to help them reach their highest potential. If that big promotion occurs, and you find yourself managing your friends, take proactive steps to minimize the risk to your company and career. If you do that, you can still keep your friendships and career goals moving in the right direction.