06 - Setting and managing expectations

Class Description

Expectations are the heart of every project relationship. Manage them well, and you’re sure to win (and keep) trust. See what tools and tactics you can use to ensure you’re painting a clear project picture at every step.

In this class, you’ll learn how to:

  • Use scope to set and guide project expectations
  • Keep expectations in check as the project progresses
  • Define clear project roles and responsibilities
  • Establish an effective structure for communication

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